“Partnering with MRO for our release-of-information function has been a true win for our department. We’ve been able to reduce the number of staff involved in the process, eliminate backlogs and increase our revenue. The ROI Online system is very easy to use and the MRO Operations staff are always available should we have questions or encounter an issue. MRO delivers a combination of technology and service that has exceeded my expectations, I can’t imagine processing ROI any other way!”
Tim Skero
Director - Clinical Information Services
Sharon Regional Health System
“After utilizing MRO’s ROI Online services, I can’t imagine trying to process ROI any other way. The technology is simple to use and lets my staff be very productive. The level of communication and quality assurance provided by MRO’s staff is unprecedented and gives us a great level of confidence that our releases are being handled in our best interests. These people are not just going through the motions. Partnering with MRO has enabled us to move our ROI operation from the Flintstones to the Jetsons.”
Dale Bisset
Director of Health Information Management
Meadville Medical Center
“We could not be more pleased with our decision to partner with MRO. MRO’s customer support is excellent; they truly believe this is a partnership. Having been an outsourced shop for many years, we were anxious about making the conversion, but with MRO's guidance we were able to recruit a stellar staff. With ROI Online and our electronic record, we have an efficient and easy to use way of managing our release of information process. We are also particularly pleased with MRO's RAC tracking program, which integrates seamlessly with ROI Online. And to top it off, we receive revenue each month!”
Ron McCranie
Director of Health Information Management
Dekalb Medical Center
"Making the switch to MRO has enabled us to signifigantly upgrade our ROI function.The staff really likes the software and the service has been great. The installation and training process was the smoothest I've ever seen."
Linda Winebrenner
Director, Health Information Management
Western Maryland Health System
“Implementing MRO’s service eliminated our need to use an on-site vendor, allowed us to take control of our ROI function and generate revenue. My staff enjoys working with the ROI Online system and we’ve been able to streamline our ROI process and improve customer service. The installation was so efficient, I barely knew the MRO team was on-site during our go-live week!”
Janet Willenborg
Manager, Health Information Management
Jewish Hospital
"ROI Online enabled us to take control of our release-of-information process and improve customer service to our requesters while generating a source of revenue. We previously outsourced the ROI function but were never completely comfortable with the idea of a 3rd party determining what information from our patient's records should be released. We were also uncomfortable with the fact that the service only came once per week were concerned with turnaround. Implementing ROI Online alleviates our concerns and generates revenue without adding work for our staff."
Linda Thoms
Manager
Sun Orthopaedic Group
"Prior to utilizing ROI Online, we were processing requests in-house, which left us swamped with requester status calls and a significant backlog. ROI Online has enabled us to maintain efficient turnaround times, decrease our correspondence labor by 50% and receive more revenue than we did when the process was in-house!"
Jamie McDonough
Director of Health Information Systems
Jameson Health System
"MRO is the best ROI company that our health system has ever worked with. The level of support and communication we receive from MRO is top notch! Most of our medical record resides in an electronic form (McKesson HPF) and the use of the MRO system has greatly increased our efficiency, customer satisfaction, and revenue. I would highly recommend and commend the staff at MRO!"
Fran Silver, RHIA, MS
Director, Health Information Services and Privacy Officer
Solaris Health System
"The MRO system has streamlined our ROI process and the volume of inbound requestor calls has dropped significantly since we started with MRO. Many of our requests can be fulfilled without scanning the paper chart because the MRO system can import electronic documents directly into the release workflow, such as previously scanned records or reports stored in our Clinical Information System. MRO has also been able to provide customized reporting and tracking features for our department."
Nancy Walborn, RHIA
Director of Health Information Management
Atlantic City Medical Center
"I would recommend this product to every physician's office that receives requests to release private health information. The service has been very helpful and I have answers to all my questions in a timely manner. In fact, I spend less time dealing with ROI now than when I used a traditional vendor."
Betsy Forsythe, RHIT
Manager, Medical Records
University Orthopedics Center
"Implementing ROI Online has enabled us to take the front end portion of our correspondence process back in-house. MRO handles all the back end billing, collections, fulfillment and requester relation functions and shares the collected revenue with us monthly. I would recommend ROI Online to any hospital that has ever considered taking their correspondence in-house. We've been able to implement the system without having to add any FTE's!"
Maggie Chung, RHIA
Director, Health Information Management
Kennedy Memorial Hospitals
"We decided to take our ROI in-house using ROI Online. Because we recently stopped printing reports from our EMR that would have been loose filing, we felt comfortable accepting the responsibility to process the front-end portions of the correspondence function. However, we were wary of taking on the billing, collections, mailing, and customer service duties. ROI Online let us take control of the process without having to add labor. My associates were pleasantly surprised at the ease with which we were able to implement the system. The support and training provided during our transition and the level of communication with the MRO staff has been exceptional. ROI Online has given us a more effective way to run our correspondence function!"
Dolores Stephens, MS, RHIT
Director, HIM and Privacy Coordinator
St. Agnes Hospital
"I think Mike Rodgers should get EMPLOYEE OF THE YEAR. He made sure all of our new equipment was installed and working. Mike was great yesterday and so helpful. Thanks for making our installation so smooth".
Michele D'Ambrosio, MBA, RHIA
Enterprise Application Specialist
Shore Memorial Hospital
"Implementing ROI Online has enabled my staff to increase productivity while maintaining a high level of compliance in regard to the release-of-information function. MRO also communicates pro-actively with requestors which has greatly reduced the amount of in-bound status calls we receive, creating efficiency and a less stressful environment. Because MRO enables our business office to receive their requests online we spend less time having to pull charts for duplicate requests. The level of communication and service we receive from MRO has been outstanding and I would recommend ROI Online to any hospital that receives a significant volume of ROI requests."
Cindy Creavey, RHIA
Director of Health Information Management
The John Heinz Institute of Rehabilitation Medicine
"MRO has done a great job of tailoring their services to meet our changing needs. They have been very responsive and are a valued partner. MRO is an important part of our compliance program, for both responding to requests for copies of records and helping us manage the flow of inbound pages to be filed into our medical records."
Nicole Forbes
Compliance Director
The Rothman Institute
"Not only is your application great 'cutting edge' technology (and it's getting better with each enhancement), but your customer service is even better. We've been in business for almost 30 years now, and I have to say quite frankly that we have never had the pleasure of dealing with any other organization or vendor so committed as you folks are to outstanding customer support and satisfaction. You are really doing things right, and I can't thank you enough."
Dr. Richard Taylor
Taylor Medical Group