MRO’s Shared Services model enables healthcare facilities to keep or take control of the front-end ROI processes while outsourcing the remainder of the ROI functions. The facility simply logs the requests into the ROI Online system, accesses the record and then uploads the appropriate portions of the chart. MRO performs all of the back-end ROI functions such as billing, collections, requester communications, issue resolution and distribution of the record. All requests are subjected to three separate levels of oversight for Quality Assurance purposes prior to distribution. Utilizing Shared Services, facilities can effectively take the compliance portion of the ROI function in-house and establish new revenue without adding the labor that would traditionally be required.

The ROI Online Remote Services model enables MRO to leverage technology and provide unique service delivery options. Facilities that have a comprehensive Electronic Health Record (EHR) and do not have the staffing capacity to implement MRO’s Shared Services model can utilize our Remote Services. With this, the medical facility is able to outsource many of the core, front-end release-of-information functions to MRO and leverage technology investments, while eliminating many of the issues frequently found when contracting with a traditional vendor.

MRO’s Staffed Services are a perfect solution for medical facilities that would like to improve their ROI process but do not have the capacity to hire additional employees. Medical facilities can receive all of the benefits inherent in the ROI Online Shared Services model while eliminating many of the issues associated with not having managerial control when using a traditional vendor.