Release of Information
Do in-house what you do best, outsource the rest.
Health information managers at hospitals, health systems and outpatient facilities have long faced a dilemma with release-of-information (ROI) processing: Do we handle everything in-house including invoicing, collections, taking status inquiries over the phone, fulfillment and mastering other non-technical tasks? Or, do we outsource everything and forfeit both control of the process and all associated revenues?
MRO offers a full spectrum of service delivery models for eROI processing. Fielding a range of offerings from Staffed to Shared to Remote Services, MRO can provide your healthcare organization just the right blend of support for your individual needs. Through this approach, you can focus on your core competencies, work efficiently, maintain control, retain more revenues and achieve a higher level of oversight.
Using our eROI models, providers manage the "front-end" services at which HIM departments excel, while MRO handles the tedious, complex and time-consuming "back-end" services.
MRO's eROI models provide:
- Better control of the ROI process
- Higher level of oversight
- Reduced inbound record status calls
- Improved HIM departmental processes
- Integration with EMR & scanning systems
- Enhanced functionality for internal requesters
- Lower processing costs
- Enhanced requester relations
- Detailed logging/tracking system for facility and requester
- HIPAA-compliance.