MRO is dedicated to enhancing the ROI request process for healthcare providers and medical record requesters. In an effort to reduce phone calls, enhance customer service, improve turnaround time and provide customized solutions to fit requesters' unique needs, MRO offers each requester the following:
- "Request Receipt Notification" or "Notification of Problem" via fax within hours of a request being logged into the ROI Online system
- Unique tracking numbers for each request and access to www.roilog.com to check request status
- A Call Center staffed by professional customer service representatives
In addition, the MRO Requester Portal is a free service enhancement for requesters that helps them to manage the ROI request process in a secure, online environment. MRO Requester Portal includes the following features:
- eStatus - ability to electronically track requests sent to any healthcare facilities in the MRO network
- ePay - ability to pay for requests online and simultaneously manage multiple credit card payments
- eDelivery - ability to download records as a PDF after making payment
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