Do in-house what you do best, outsource the rest.

Health information managers at hospitals, health systems and outpatient facilities have long faced a dilemma with release-of-information (ROI) processing: Do we handle everything in-house including invoicing, collections, taking status inquiries over the phone, fulfillment and mastering other non-technical tasks? Or, do we outsource everything and forfeit both control of the process and all associated revenues?

MRO offers a better solution - the shared services eROI processing model. Using this approach, healthcare organizations can focus on their core competencies, work efficiently, maintain control and retain more revenues.

Using a shared services eROI model, providers manage the "front-end" services at which HIM departments excel, while MRO handles the tedious, complex and time-consuming "back-end" services.

MRO's shared services eROI model provides:

• Better control of the ROI process
• Reduced inbound record status calls
• Improved HIM departmental processes
• Integration with EMR & scanning systems
• Enhanced functionality for internal requesters
• Lower processing costs
• Enhanced requester relations
• Detailed logging/tracking system for facility and requester
• HIPAA-compliance.