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Disclosure Solutions

"The MRO system has streamlined our ROI process and the volume of inbound requestor calls has dropped significantly since we started with MRO. Many of our requests can be fulfilled without scanning the paper chart because the MRO system can import electronic documents directly into the release workflow, such as previously scanned records or reports stored in our Clinical Information System. MRO has also been able to provide customized reporting and tracking features for our department."

Nancy Walborn, RHIA
Director of Health Information Management
Atlantic City Medical Center

Release of Information

MRO offers a unique combination of technology and services that creates a true partnership with our clients. MRO’s ROI Online services can be delivered in a variety of ways which enables the facility to set up the process that works best for them. All of the service delivery models allow the facility to take advantage of MRO’s dynamic technology platform, exceptional customer service and unique requester relations—all of which drive our unmatched client-retention rate. Through this approach, clients can focus on their core competencies, work efficiently, maintain control and achieve a higher level of compliance oversight.

eROI Graph

MRO’s eROI models provide:

  • System-wide disclosure policy enforcement
  • Better control of the ROI process
  • Higher level of compliance oversight
  • Enhanced requester relations
  • Reduced inbound record status calls
  • Integration with EMR & scanning systems
  • Enhanced functionality for internal requesters
  • Lower processing costs
  • Detailed logging/tracking system for facility and requester
  • HITECH and HIPAA compliance
  • Generate revenue via shared services model
  • Payer-audit-specific workflow process to meet deadlines and avoid technical denials
Learn more about MRO's flagship product, ROI Online™ or download a comprehensive white paper for a more in depth discussion of the shared services model.