Disclosure Solutions

As a leader in disclosure management solutions, MRO partners with healthcare organizations to solve the challenge of protected health information (PHI) disclosure with electronic release-of-information (ROI), payer audit compliance and tracking, accounting of disclosures (AOD), meaningful use, patient portal and document management solutions. Our software and services offer the oversight, policy enforcement, quality assurance and transparency that hospitals, health systems, outpatient facilities, and medical practices need to comply with an increasingly complex regulatory environment—most specifically with the directives emanating from federal legislation such as HIPAA and the HITECH Act.

MRO’s disclosure management solutions can be deployed as a common tracking platform across the healthcare entity, including HIM, radiology, the business office, outpatient clinics and numerous other departments. Services MRO provides include the following:

• Release-of-Information – Partnering with MRO helps healthcare organizations manage and maintain control over the ROI process, improve HIM departmental processes and achieve a higher level of compliance oversight. Our web-based solution can be delivered through a variety of service delivery models, including Staffed, Shared, Remote or a customized workflow process that suits their individual organization’s needs.

• Payer Audit Compliance and Tracking  – Users can effectively manage all payer audit inquiries (including RAC) and respond to the corresponding ROI requests ahead of deadlines, while also coordinating workflow, properly billing, monitoring contractual limits, capturing all process documentation, managing the appeals process and creating reports and trends analyses for improved clinical documentation.

• Accounting of Disclosures – MRO’s AOD solutions enable healthcare organizations to enforce disclosure policies and track, manage and report disclosures across the entire healthcare enterprise. This includes disclosures made for purposes of Treatment, Payment and Operations. Additionally, a breach assessment tool to help the organization determine if a breach has occurred is embedded in MRO’s AOD application.

• Meaningful Use and Patient Portal Solutions – MRO has certified ROI Online for Meaningful Use in the security criteria along with two core criteria (patient copy of electronic records and discharge instructions). Additionally, MRO has the ability to distribute these documents via patient portals on behalf of our clients.

• Document Management – MRO’s Document Management Solutions division helps healthcare organizations save time, money and office space, while providing secure, remote access to critical documents