Management Team

MRO has built a strong team of experienced professionals with deep domain knowledge in the healthcare industry.

Stephen Hynes
President & Chief Operating Officer
As co-founder of MRO, Hynes was instrumental in developing MRO's approach to the ROI business. Previously, he held the role of executive vice president of client relations, where he was responsible for all sales and marketing activities along with all ‘client-facing’ operations. Prior to his work with MRO, Hynes was with Smart Corporation for six years as national vice president of hospital sales, and has also worked in a sales capacity for other service and technology companies, including Paychex and Paging Network of Philadelphia. He received his B.A. from the Pennsylvania State University in 1990 after serving in the U.S. Army.

David Borden
Chief Technology Officer
As co-founder and chief technology officer of MRO, Borden drives technical innovation for the company. Prior to MRO, he headed Sipapu Technologies and provided IT solutions for the Wharton Business school and Voice Systems Engineering, an international telephony service provider. Borden developed an award-winning database engine for the first professional Apple Computer database program – dbMaster, and is a co-inventor of patented video processing software. Borden graduated with honors from Harvard College, receiving his B.A. in 1987.

Rick Reynolds
Chief Financial Officer
As chief financial officer of MRO, Reynolds is responsible for overseeing the financial, compliance and accounting activities of the organization. Reynolds is a licensed CPA with more than 30 years of experience in accounting and financial management, including approximately nine years in the ROI industry. Prior to joining MRO, he served as regional controller for Sourcecorp, Inc. He received his B.S. from Drexel University and an M.B.A. from Loyola College
in Baltimore.

John Walton
Vice President, Sales & Marketing
As vice president of sales and marketing for MRO, Walton is responsible for overall strategy and management of sales, marketing, new client installations and training, as well as overseeing relationships with new and existing clients. Previously, he held the role of director of sales, where he was responsible for overall coordination, functional management and leadership of all sales activities. Before his career with MRO, Walton worked in a sales capacity for other service and technology companies, including Smart Corporation, Insight Health Services, Paging Network of Philadelphia and Lanier. He received his B.A. from Pennsylvania State University in 1990.

Diane Heyde
Vice President, Human Resources
After serving as a human resources consultant to MRO during a period of rapid change and growth, Heyde joined MRO full time in November 2007 as the vice president of human resources. Her previous experience includes supporting healthcare, high technology and financial organizations including Abbott Laboratories, Unisys and The Vanguard Group. Heyde has a B.A. from Rollins College and completed graduate work at Cabrini College.

Mike Reilly
Vice President, Client Operations
In his role as vice president of client operations, Reilly is responsible for overseeing client relations and operations. His more than 25 years of leadership experience includes managing large call centers, account management teams, billing and financial services operations, contracts administration and vendor relationships with a focus on process improvement, staff development and operational efficiencies that enhance client satisfaction. Prior to his career with MRO, Reilly has worked in the insurance/healthcare, financial services and information management industries for companies such as United Healthcare, Iron Mountain and NCO. He received his A.S. in Business Administration – Accounting from Ursinus College.

Learn more about how MRO can provide your healthcare organization with administrative efficiencies
and increased revenue.